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From Father to Son: A Bakery Serving the Community

From Father to Son: A Bakery Serving the Community

Ken Tsui, Owner of Lo Wai Bakery

Ken, the owner, holds cheese breadsticks specially made for the elderly which are available only during the special offer period when there are the most senior customers.

As evening approaches, everyone returns home to have dinner and take shower. Lo Wai Bakery, located on the ground floor of Hay Cheuk Lau on Ngau Tau Kok Road in Kwun Tong Garden Estate, remains brightly lit, serving as a late-night eatery for the neighborhood until 11 pm. “It’s my dad’s insistence; he thinks that some folks may finish work late, and find most restaurants closed when they return. But they can still come for bread.”

Dedication to quality and making bread that “fills the folks”

Ken Tsui recalls the days when his father managed Lo Wai Bakery, which was established in 1997. The name “Lo Wai”, which means reeds, was given to him by his father with the hope that it would endure the test of time. Ken explained, “My dad believed reeds were the toughest of the plants; they could survive anywhere. As for the Chinese character of ‘bread’ in ‘Bakery’, he used the one that had a double meaning as ‘full’, because he wanted to make bread that would be affordable and filling for the folks.”

Ken remembers Lo Wai Bakery was popular among the neighbours at the time. Before the bakery opened at 6 am, people would already be lining up in front of the gate much earlier. “The lines were insane, extending all the way to Cheung Wing.” Lo Wai’s bread were well known for its affordable price and generous size: 5 dollars for a pineapple bun and 4.5 dollars for an egg tart. Yet the most crucial aspect was perhaps Lo Wai’s commitment to making bread with authentic ingredients and a humble approach. “Dad’s egg tarts were the most famous. The trick is to have thin crusts and appropriate egg and water proportions, and only egg yolks are used for the filling. Egg tarts are like living things; if they collapse within two hours then don’t buy them — they’re ‘dead’.” Apart from the renowned freshly baked egg tarts, their barbecue pork bun is a prime example of using authentic ingredients, and the barbecue pork inside the bun is still prepared by Lo Wai. “Dad said the barbecue pork sold elsewhere aren’t as good,” Ken said with a laugh, noting that his father’s insistence was indeed correct, “We did try using pre-made barbecue pork, and the folks can really tell the difference.” Ken is not only dedicated to the quality of the products, but also committed to delivering tasty promises to the neighborhood.

Starting from scratch to honour father’s dream

Ken had been working in a different job after he grew up. Until about 7 years ago, his father’s health began to decline. “When I came back, he asked me to lend a hand and learn the ropes.” At the time, he was 40 years old, and he decided to start everything from scratch. He spent four years learning to scrape, knead the dough, set the shape, and eventually make bread and egg tarts. Later when his father passed away, Ken took over the Bakery. “My father had told me to do everything I can for the team.”

Even though they don’t live in Kwun Tong Garden Estate, both father and son spent as much time here as the residents because of their hands-on working style. Ken’s father, who had worked from 6 am until 11 pm, witnessed the children in the community grow up, start families, and see their own parents age, just as they witnessed the passing down of Lo Wai Bakery from one generation to the next. Since taking over, Ken has always held his father’s thoughts close to his heart. “He hoped I could introduce new ideas and pass on the brand.”

Making low-sugar bread for the benefit of the senior residents

As the bakery continues to offer high-quality bread at affordable prices, Ken remains mindful of the neighbours health. “Doing business in estates is about understanding the folks’ needs. That’s the only way to do it.” To promote healthy eating among senior residents, Lo Wai specifically created low-sugar cheese buns. Occasionally, when Ken sees senior customers with diabetes buying sweet buns or egg tarts, he might even refuse to sell them. While customers who can’t buy their preferred items may complain, Ken remarks “I’d rather have them go home and complain to their families about the bakery owner not letting them buy bread. After all, I hope to see them for many more years to come. And sometimes, their children would come and tell us what we did was right.”

Lo Wai Bakery is crowded with customers every day at 4 pm. During the special offer period, elderly folks enjoy coming in to buy the long low-sugar cheese buns for 10 dollars, or 3 ham and egg buns for 15 dollars. Ken mentions that he recognises 90% of the customers. “They come here every day, even if they have to use walking sticks.” Not only is the bread delicious, but the added warmth creates a special appeal, making it Lo Wai’s secret sauce to popularity.

細遊花園

Kwun Tong Garden Estate
Documentary Project

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